August 2018
Beginner to intermediate
340 pages
7h 30m
English
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Chapter 4. Postmortems
What is a postmortem?
A postmortem is the act of holding a retrospective after a service incident. Depending on the organization, a postmortem is called by many names—retrospective, root cause analysis (RCA), incident review, and others. The idea is to create a document that records why an incident happened and discuss what happened with those involved.
The term postmortem is usually connected to the medical or judicial professions. It is defined by the Oxford English Dictionary as "an examination of a dead body to determine the cause of death." This definition is the reason that many people in software use the term postmortem. Some view software processes as living things and so, when a process stops, it is described as dead. ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.