Planning a knowledge-based intervention: strategy, tools, analysis


An interactive knowledge and records strategy bridges both the formal structures of records management with the dynamics of knowledge mobilisation, and the knowledge-based activities of policy management with those of delivery and programme management. A knowledge-based intervention plan aims to add value by influencing areas for improvement in knowledge-related activities. It is developed by: analysing the intended future state and comparing with the current state from a knowledge and records viewpoint; identifying gaps, aligning with risk and business issues, and determining possible interventions.

Key words

knowledge value chain

knowledge strategy

outcome relationship ...

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