Preface
We are entering an era where digital technology has become the norm to interact with customers and peers. As consumers, we are constantly adopting technology and incorporating it into our lives. For instance, we’ve replaced our habit of reading a newspaper with reading content from multiple websites in one location via Really Simple Syndication (RSS) readers. Smartphones are transforming into mini handheld computers, helping us plan our trips, office work, lifestyle, and just about anything. We are becoming aware of the environment and our carbon footprint, increasingly thinking of ways we can save on carbon dioxide emissions. Emails have replaced letters, and webinars have minimized traveling to participate in seminars, making business ...
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