Chapter 21Bringing It All Together: Change and Leadership in Action

We can’t always control the music life plays for us but we can choose how we dance to it.


Life’s daily challenges rarely arrive clearly labeled or neatly packaged. Instead, they comeupon us in a murky, turbulent, and unrelenting flood. The art of reframing uses both knowledge and intuition to read the flow and to find sensible and effective ways to channel the incoming tide.


In this chapter, we illustrate the process by following a new principal through his first week in a deeply troubled urban high school. Had this been a corporation in crisis, a struggling hospital, or an embattled public agency, the basic leadership issues would have been much the same. ...

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