March 2007
Intermediate to advanced
326 pages
9h 3m
English
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Documenting Availability Requirements
Want to guarantee nasty conflicts? Take a word with multiple, fuzzy definitions, force people to strike an agreement about it, attach large amounts of money to it, and then watch them fight about it a year or two later.
I’m describing, of course, the inevitable effect of poorly defined service-level agreements about availability. SLA definitions are like the details in your medical insurance plan. Nobody reads them too closely until something awful happens. If you’re having a conversation about SLA definitions a year after the system launched, odds are it’s a heated discussion following an incident. Once you’re in that situation, it’s too late.
You can prevent (or at least diminish) the blamestorming ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.