Chapter 7

Case studies


Understanding specific details of how technology is used, or might be used, often requires in-depth examination of activities conducted in context. Case studies use extensive examination of individuals and groups facing specific challenges to understand real and potential impacts of computing technology. Case studies involve in-depth, in-context examination of a small number of cases, using multiple data sources analyzed through qualitative methods to build nuanced descriptions capturing the complexities of the environments in question. Possible goals of case studies include exploration of design opportunities; explanation of activities in context; descriptions of systems, contexts, or processes, and demonstration ...

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