April 2017
Intermediate to advanced
560 pages
20h 58m
English
book
Research Methods in Human-Computer Interaction, 2nd Edition
by Jonathan Lazar, Jinjuan Heidi Feng, Harry Hochheiser
Content preview from Research Methods in Human-Computer Interaction, 2nd Edition
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Chapter 9
Ethnography
Abstract
In-depth, longitudinal observation of complex contexts is often necessary for understanding systems requirements or the impact of systems in use. Ethnography refers to the use of in-depth observation, and often participation, of a human group, culture, or context, with the goal of developing a rich description of activities, interactions, beliefs, roles, and goals. Ethnographic research in human-computer interaction (HCI) is particularly useful for understanding environment where stakeholders interact to complete complex tasks involving the need for coordination and exchange of information. This chapter discusses the selection of sites, identification of research roles, practical issues for ethnographic studies, ...
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