SECTION FOURTechnology for Speed and Distributed Innovation
What business and tech executives need to know to help the entire organization innovate
In collaboration with Martin Harrysson and Brent Pabst1
Jane is a strong domain leader at a prominent insurance company. She oversees the creation of a unified experience for the company’s insurance agents, enabling them to sell the different insurance products of the company from a single, streamlined platform. She supervises 400 people who provide day-to-day operational support to sales agents and another 200 people who focus on developing the platform and its different online services for agents.
While her vision is clear and resourcing adequate, Jane is frustrated by the slow progress of her development teams. It took months for IT to provide Jane’s teams the right development environment, and getting access to the right data required a dozen approvals that all involved what felt like a snarky question: “Why do you need this data?” This kind of friction makes Jane feel she has to reinvent the wheel every time her team develops a new AI solution. “Why is this so complicated?” she wonders.
Jane is stuck. The technology environment at her company has not sufficiently evolved to enable fast-paced software-based business innovation. It does not matter if her teams are working in agile ways—Jane and her teammates will remain stuck ...
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