CHAPTER EIGHT
“FIRST SIP”
Why Starbucks Is a Rituals Rockstar
In the introduction to Bring Your Human to Work, I shared the story of meeting Ashley Peterson, the inimitable Starbucks barista who inspired my first book. I had gotten to know Ashley as part of my own personal daily ritual, which entails a visit to my Upper West Side Starbucks where Ashley always had my grande, extra-hot soy latte ready and waiting. Over the years, Ashley also grew to know my family, and all of our favorites. One day, Ashley sprinted out of the store to give my daughter Caroline a gingerbread cake she thought Caroline might like. Ashley’s out-of-the-box gesture ...
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