7
Preserving Event Data
The PROACT® RCA Methodology
The term “proact” has recently come to mean the opposite of react. This may seem to be in conflict with PROACT’s use as a Root Cause Analysis (RCA) tool. Normally, when we think of RCA, the phrase “after-the-fact” comes to mind—after, by its nature, an undesirable outcome that must occur in order to spark action. So how can RCA be coined as proactive?
In the chapter on Opportunity Analysis (OA), we clearly outlined a process to identify the failures or events, on which it was actually worth performing a formal RCA. We learned from this prioritization technique that, generally, the highest Return on Investment (ROI) events to analyze are typically NOT the sporadic incidents, but rather ...
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