Running Training Like a Business

Index

action learning, 80

activity reports, 171

administrators, 114, 177

advisory boards, 116–17

Allen, Chris, 162–63, 167

Alliance Network, xi, 84

American Society for Training and Development (ASTD), 13–15, 75

assessing, 49–50

business context, 57–59

chart, 58–59

choosing criteria, 60–62

communicating findings, 73–75

data access, 62–63

financial data and, 65, 72

interpreting and organizing data, 64–72

interviews, 58–59, 63

key steps, 50, 56

personalized approach, 57, 58

recommendations, 71, 72–73

sample findings, 66–72

self-assessment, 187–89

ASTD (American Society for Training and Development), 13–15, 75

balanced scorecards, 29–34

benchmark comparisons, 69, 74–75

Boswell, Ed, 160, 161, 169–70, 174–75

Bottomley, Chris, 24–25, 28, 29, 64, ...