March 2015
Intermediate to advanced
384 pages
7h 56m
English
Content preview from Salesforce® Service Cloud® For Dummies®
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Part III
Improving Your Service Organization’s Effectiveness
Find out how to create mini-page layouts for the Service Cloud Console in an article at
www.dummies.com/extras/salesforceservicecloud
.
In this part . . .
- See the many channels through which you can service your customers with Service Cloud.
- Get to know the Service Cloud Console, its terms and functionality, as well as some considerations to keep in mind before implementing it.
- Set up Email-to-Case and Live Agent for quicker support.
- Set up the Service Cloud Console for your organization to turn your high-volume call center into an efficiency machine.
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.