March 2015
Intermediate to advanced
384 pages
7h 56m
English
Content preview from Salesforce® Service Cloud® For Dummies®
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Chapter 21
Extending beyond Service Cloud
In This Chapter
Understanding the AppExchange platform
Deploying AppExchange apps for your organization
If you’ve read all the chapters leading up to this one, you probably can’t imagine how Salesforce could possibly offer more than everything Service Cloud already provides. We’re happy to tell you that you’re wrong! (Not in a mean way, of course.) On top of everything that comes out of the box, Salesforce extends its power and reach beyond Service Cloud with offerings in its business app store, called the AppExchange.
Before we talk about the AppExchange and what it is, it’s important to get a little background on the Force.com platform at a high level. Force.com is the platform that makes Salesforce what it is today: an easy-to-use cloud-based business database that allows administrators to create and customize apps with clicks, not code.
It’s easy to overlook the power and significance of this. Where once it took IT teams months or even years to build applications, the Force.com platform enables nontechnical users to develop Salesforce-compatible apps within hours or days, through pointing and clicking. You can now customize existing apps on Force.com or build entirely new cloud apps for your business in a fraction of the time and at ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.