March 2015
Intermediate to advanced
384 pages
7h 56m
English
Content preview from Salesforce® Service Cloud® For Dummies®
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Chapter 23
Ten Bad Habits to Leave with Your Legacy System
In This Chapter
Thinking differently about Service Cloud
Letting go of email
Determining necessity
Maximizing value
Understanding constant evolution
Embracing change
If you’re trading in an old beat-up 1986 Honda for a brand-new Beamer, chances are, you’re not going to be trying to replace some new car parts with the old Honda parts. Same goes here. If you’re replacing your old system with Service Cloud, read on!
As creatures of habit, we sometimes have trouble letting go of the old way of doing things. Yes, you’ve accumulated over two decades of good times and memories in that Honda, but if it’s time for an upgrade, go for the upgrade and let the Honda go! Sure, it’ll take a little while to adjust to all the new buttons and features, but have faith that it was created with you in mind and that, in a matter of days, it will ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.