March 2015
Intermediate to advanced
384 pages
7h 56m
English
Content preview from Salesforce® Service Cloud® For Dummies®
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
About the Authors
Jon Paz: A Salesforce consultant, Jon has worked with enterprise clients to deliver world-class solutions to perplexing business challenges. Previously, he worked as an editor for a major international organization. After working with various clients and industries to implement Service Cloud, Jon has witnessed the transformative value of the product. He is an avid globetrotter, can talk to you about your business in five different languages, and is a staunch advocate for the legalization of unpasteurized cheeses!
TJ Kelley: TJ is a consultant at Bluewolf, a Global Strategic consulting partner of Salesforce. He is a certified Service Cloud consultant and has worked with Fortune 500 clients to analyze and solve their individual business challenges, leveraging the Force.com platform. Prior to diving into the Salesforce ecosystem, TJ earned a degree in both economics and Spanish, completing his studies at Amherst College and the University of Granada. A staunch Salesforce advocate, TJ lives in the San Francisco Bay Area and enjoys traveling near and far to explore the outdoors and experience new cultures. He also hopes that the Force may always be with you.
Dedication
To my family, my friends, and those who blur the negligible line between the two. Thank you for putting up with me all the way to the finish line.
—Jon Paz
To Alie, Tom, Kathy, and all my wonderful family and friends. Thank you for always supporting me and encouraging me along the journey. Your love ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.