March 2015
Intermediate to advanced
384 pages
7h 56m
English
Content preview from Salesforce® Service Cloud® For Dummies®
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Chapter 18
Building Contact Center Dashboards
In This Chapter
Diving into dashboards
Understanding the underlying data
Getting familiar with component types
Planning a purposeful and outcome-driven dashboard
Creating and modifying your dashboards
Saving and accessing analytics
Salesforce dashboards empower your organization with fully customizable visualizations and analytics. With a simple and intuitive construction platform that is available to all users, your organization can build dashboards to view key performance indicators across the business.
With the ability to view real-time information, spot trends, and drill down into the details, Salesforce dashboards enable every level of your organization to see warning signs, identify causal factors, and make important decisions quickly to adjust and guide the business in the right direction.
In this chapter, we help you understand ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.