Scenario-based e-Learning: Evidence-Based Guidelines for Online Workforce Learning

CHAPTER 4

DEFINING SCENARIO OUTCOMES

All effective training begins with the end(s) in mind. As we do a traditional job analysis, we specify tasks in terms of their demonstrable outcomes or worker actions and write learning objectives to match. In scenario-based e-learning, the outcomes are often strategic and may require critical thinking skills. Defining the desired actions and decisions to reflect critical thinking skills is more challenging than defining outcomes for procedural skills. Furthermore, depending on your problem-solving domain, your outcomes often include not only an “answer” but an optimal path of accessing case data, evaluating data credibility, and/or stating hypotheses or a rationale for decisions made. One of the challenges ...