Soft Skills For Dummies

Index

A

• A+ attitude. See positive attitude
• accountability
  • in time management, 92
  • in work ethic, 129–130
• acquiring soft skills, 8, 14
• acting the part, 82–84, 168. See also etiquette
• action words, in resume, 159
• active listening. See listening
• activities, participating in company
  • bettering attitude by, 24
  • growing soft skills by, 175
• adjusting attitude, 22–25
• adversity affirmations, 28
• advising, as disconnection block, 53
• affirmations, positive, 27–29
• AHA (American Hospitality Academy), 74–75
• altitude, attitude as determining, 20, 168
• Altshuler, Michael, 93
• America Succeeds, 121–122
• American Hospitality Academy (AHA), 74–75
• Angelou, Maya, 42
• anger, 42
• apathy, 42
• appearance
  • four-second first impressions, 78–79
  • importance of, 81–82
  • incorporating into daily life, 151
  • for interviews, 162
  • and leadership, 136
  • overview, 10, 77
  • real-life scenarios, 84–85
  • self-assessment, 79–80
• aptitude, versus attitude, 9, 155
• arriving early for interview, 161
• arrogance, 42
• artistic career personality types, 156
• asking
  • for feedback, 174
  • questions, as critical thinking skill, 115–117
• assessing soft skills
  • appearance and etiquette, 79–80
  • attitude, 21–22
  • character, 37–38
  • communication, 50–51
  • critical thinking, 113
  • leadership, 134–135
  • overview, 175
  • stereotyping, 71–72
  • teamwork, 101–103
  • time management, 88–90
  • using to improve soft skills, 174
  • work ethic, 124–125
• assumptions, evaluating, 117. See also critical thinking
• attitude
  • adjusting, 22–25
  • versus aptitude, 9, 155
  • versus character,