Chapter 6
Making an Impression with Your Appearance and Manners
IN THIS CHAPTER
Creating a positive first impression
Rating your own appearance and etiquette
Keeping up a good appearance
Understanding the importance of etiquette
Some soft skills go hand in hand, and appearance and etiquette are such a pair. (Attitude, which I cover in Chapter 2, and character, which is the topic of Chapter 3, are another dynamic duo.) Appearance is the way you look. Etiquette is the way you act. These two soft skills work together to create that all-important first (and lasting) impression you make in both work and personal situations.
In this chapter, I explain the importance of making positive first impressions that lead to lasting success. I also introduce you to the elements of presenting a nice appearance and demonstrating good etiquette.
Acing the Four-Second First Impression
As the old adage says, you rarely get a second chance to make a good first impression. That means you need to try to get it right from the start.
Believe it or not, you have only four seconds to make a positive impression ...
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