May 2010
Beginner
176 pages
1h 57m
English
Content preview from Soup: A Recipe to Nourish Your Team and CultureBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Chapter 20. Busy
Kathryn, the vice president of customer service, walked in while Nancy was reading the results of the survey. "Do you have a minute?" Kathryn asked.
"Actually, I'm slammed," Nancy answered. "I have to read these reports and then I have a conference call with the sales team. We have to get sales going around here."
"I know," Kathryn said, trying to sympathize with her boss and, hopefully, engage her in a conversation. "It's just that I was hoping to talk about some ideas I have to improve our customer service operations."
"I'd love to hear them," Nancy said, barely looking up as she continued reading the reports. Although Kathryn stood right in front of her, she could have been on the other side of the building as far as Nancy was concerned.
"When would be a good time?" Kathryn asked, wishing her boss would look up.
"Just schedule it with Brenda," Nancy said, wishing Kathryn would leave her office so she could focus on her reports.
"Got it," Kathryn said. She walked out of the office feeling about as small as her customer service budget. Clearly, whatever Nancy was reading was more important than she was. Maybe next time, she said to herself.
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.