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Soup: A Recipe to Nourish Your Team and Culture by Jon Gordon

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Chapter 20. Busy

Kathryn, the vice president of customer service, walked in while Nancy was reading the results of the survey. "Do you have a minute?" Kathryn asked.

"Actually, I'm slammed," Nancy answered. "I have to read these reports and then I have a conference call with the sales team. We have to get sales going around here."

"I know," Kathryn said, trying to sympathize with her boss and, hopefully, engage her in a conversation. "It's just that I was hoping to talk about some ideas I have to improve our customer service operations."

"I'd love to hear them," Nancy said, barely looking up as she continued reading the reports. Although Kathryn stood right in front of her, she could have been on the other side of the building as far as Nancy was concerned.

"When would be a good time?" Kathryn asked, wishing her boss would look up.

"Just schedule it with Brenda," Nancy said, wishing Kathryn would leave her office so she could focus on her reports.

"Got it," Kathryn said. She walked out of the office feeling about as small as her customer service budget. Clearly, whatever Nancy was reading was more important than she was. Maybe next time, she said to herself.

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