Nancy's dad had always told her that the best of the best expect to win. Whether they are walking onto a football field, entering a tennis court, or filing into a sales meeting, winners expect a great outcome. Her father's words echoed loud and clear as she walked into the boardroom. It was D-day, decision day, and Nancy was expecting a great outcome. She had lunch brought in from Grandma's Soup House, hoping the aroma and taste of the soup would lift the spirits of the board members—even the ones who didn't seem to have a pulse or a spirit. The board members smiled as they ate the soup and read the reports.
"Amazing soup," said one of the board members as he looked at Nancy and Brenda.
"It's from a great soup house downtown," Brenda said.
Another board member chimed in, "I'm not saying our soup isn't good, because it is very good, but I have to say, this is some of the best soup I've ever tasted."
A third board member agreed, "If we sold this soup, we wouldn't have a worry in the world."
Nancy smiled, knowing that great-tasting soup wasn't the only secret to a company's success, although the directors' excitement about Grandma's soup did give her an idea.
"Enough about our lunch," the chairman of the board said. "I'm more impressed with the numbers Nancy has presented to us. Sales are up. Engagement scores have increased substantially. Costs are in line. If these trends continue, we could have our first profitable quarter in a long time. So, do you think you ...