Nancy found Grandma in the kitchen of her soup house, where she was singing away as she stirred a big pot of her soup. She had a beautiful voice, and if Nancy had been in a better mood, she would have enjoyed listening to her. But Nancy was not in any mood to listen to singing or to eat soup. The results of the survey had kept her awake all night. She didn't have a year to build trust. At most, she had three months, and she could feel her goals slipping away. She was tired, her stomach was in a knot, and all she wanted to do was talk about how to build trust.
"Hello, my dear," Grandma said in between singing and stirring her pot. "Almost finished," she said as she bent over, put her face close to the soup, and took a big whiff. "The smell just brightens my day." Then she turned off the stove, covered the pot, and walked with Nancy to her favorite table, where Peter was already sitting.
"So, angel face, tell me what you found out." Grandma loved to come up with different nicknames for people.
Nancy revealed the results of the survey and the employees' distrust of the company. She explained that although people shared her optimism and vision, they thought she would leave like the other leaders before her, so they wouldn't commit.
Grandma shook her head while Peter wrote these words on a napkin:
Grandma and Nancy looked at the napkin.
"Yep," Grandma said. ...