PREFACE

Have you ever encountered something in your life that wasn’t working as well as you knew it could? Something costly, painful, or frustrating to your family or your business?

Perhaps your dishwasher doesn’t dry your dishes well, and you’re wasting your time hand drying them. Perhaps your business can’t create enough of its product to meet customer demand. Perhaps your organizational processes are dysfunctional and unable to make good decisions. You may be trying to change bad habits in yourself or others, such as trying to eat better. Or maybe you are hoping to resolve a conflict with a colleague or loved one.

How many times have you or your organization tried to solve these hard problems and failed? How often do you build expensive workarounds, ...

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