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CHAPTER 9

Stay on Target

Simplicity is the ultimate sophistication.

—LEONARDO DA VINCI, 15TH-CENTURY PAINTER AND INVENTOR

In hard problems of complex systems, there may be thousands of potential variables to look at, and hundreds or thousands of potential root causes. Your journey towards the root cause is one fraught with distractions that can lead you on wild detours or to disaster. To solve a hard problem, you’ll need to quickly and consistently focus your efforts. You’ll need to take special care to stay on target, avoid distractions, and ensure that you’re simplifying.

THE PROBLEMS OF EXPANSIVENESS

What great problem-solvers do is find the ...

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