Paid Support
Paid support is available for some open source products. This type of support is similar to what most people are familiar with from the commercial software world. E-mail is the preferred support mechanism, with more personal support mechanisms available at a higher cost. An organization would typically be expected to identify one or several individuals who would have responsibility for contact with the support organization; other members of the supported organization would be expected to funnel their queries through the responsible individuals.
Paid support is also available for some open source products.
Who Offers Paid Support?
As described in Chapter 2, “Open Source Business Models,” open source does not necessarily mean noncommercial. ...
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