Super Deciders

Foreword

I have been Chief Executive Officer of insurance companies for more than ten years of my professional life. Decision-making is the constant and defining aspect of my daily routine and it is what colleagues expect from me. I have learned a lot during my career, from the intricacies of the products to the nuances of the markets and to the subjective preferences of very different individuals. Especially, I have learned how to make decisions in uncertain conditions, facing different emergency situations.

This knowledge and experience have equipped me with the ability to make – I believe – informed and sound decisions in today's industry.

However, the insurance industry – like many other industries – is now changing rapidly. What once was considered a mature, highly regulated, and relatively stable industry is now experiencing rapid and fundamental changes due to technology, changing customer needs, and changing stakeholder expectations.

The advent of emerging technologies, particularly digital connectivity, big data and artificial intelligence (AI) has brought forth innovative competitors and has created new opportunities for the leaders of the industry. For instance, digital connectivity is allowing us today to provide valuable, needed services to customers and is making access to insurance easy and fast. Big data are allowing us to carefully price risks, rewarding good risk customers and properly managing capital exposures. AI offers immense opportunities to improve ...