November 2013
Beginner to intermediate
528 pages
12h 45m
English
Content preview from Tableau Your Data!: Fast and Easy Visual Analysis with Tableau Software
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
CHAPTER 12
Use Cases for Rapid-Fire Visual Analytics
Relating a few stories about how people are deploying and using Tableau will hopefully inspire you to think of ways you can use it to turn data into understandable information. The case studies presented include a variety of industries, healthcare, and education. Keep an eye on the book's companion website for additional case studies and additional example material.
RAPID-FIRE ANALYSIS AT A PUBLIC UTILITY
Newnan Utilities is a local water utility in Newnan, Georgia. The company has experienced significant fluctuations in call volume within their call center that were proving to be challenging to resolve. Traditional call center software was too expensive. Director of Administration, Jeff Phillips, and Business Analyst, Paul Lisborg, were charged with solving the problem. They achieved this goal by using Tableau Software to visualize the data that was already being captured by their telephone system database. Figure 12-1 shows an example call analysis dashboard.
FIGURE 12-1 Call analysis dashboard
This dashboard has a number of desirable attributes. When users point at the instruction icon in the upper right side of the dashboard, they receive detailed navigation instructions regarding navigation and filtering. The dashboard provides time series analysis of call volume for selected departments and information on abandoned calls, ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.