November 2017
Intermediate to advanced
256 pages
6h 50m
English

IT IS MY great honor to recognize a number of family, friends, and colleagues who have made this book possible.
First, my colleagues at Press Ganey (who are also my friends) have been a wonderful support system through thick and thin. When Pat Ryan made me CNO in 2012, I had no idea what a wonderful journey it would be. I am forever in his debt. Joe Greskoviak, my friend and mentor, gave me the gift of security after my breast cancer diagnosis, a story I recount in this book. Tom Lee has been my biggest cheerleader since arriving at Press Ganey, and his support for this book has been no exception. Deirdre Mylod provided and continues ...
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