CHAPTER4Compassionate Connected Care

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IN 2013, BRANDY, a 36-year-old medical sales rep, was diagnosed with thyroid cancer. The fear of the diagnosis was bad enough for her and her young family, but it was made all the worse by the unnecessary anxiety and stress Brandy suffered while trying to advocate for herself when it seemed like no one in healthcare would.

Some 18 months earlier, Brandy had started to feel run down. She was just overworked, she thought. But was she? She was feeling cold all the time, sleepy, angry—just plain bad. To cope, she drank energy drinks and took naps in her car between surgical cases (her job was to sell interventional ...

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