O'Reilly logo

The Art of Investigative Interviewing, 3rd Edition by Inge Sebyan Black

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Index

Note: Page numbers followed by f indicate figures.

A

Active listening
acceptance, 70–71
attentiveness and concentration, 69–70
body language, 73–74
body posture and movement, 74
detachment, 71–72
eye contact, 75
gestures, facial expression and tone of voice, 74–75
patience, 72–73
positive silence, 76–77
touch, 75
American Management Association, 147–149
Attitude
antagonist behavior, 20–21
authoritarianism, 20–21
bias and prejudices, 19
negative feelings, 20–21
neighborliness, 19–20
perceptive interviewees, 20
positive attitude
congruence, 20
empathy, 20
unconditional positive regard, 20
strengths and limitations, 21
Australasian Council of Security Professionals, 12–13
Authority
neutrality
accusation, 86
floating-point strategy and open ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required