April 2020
Beginner
256 pages
5h 3m
English
book
The Communication Habit: Strategies That Set You Apart and Leave a Lasting Impression
by Laura Joan Katen
Content preview from The Communication Habit: Strategies That Set You Apart and Leave a Lasting Impression
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CHAPTER SIX
ESTABLISHING CREDIBILITY
Watch your thoughts, for they become words.Watch your words, for they become actions.Watch your actions, for they become your habits.Watch your habits, for they become your character.And watch your character, for it becomes your destiny.What we think, we become.
–FRANK OUTLAW
Late president of the Bi-Lo Stores1
You could probably name an individual who is knowledgeable, skilled, and excels at his or her job. This person would be considered by all accounts technically competent. This person may also be manipulative, have questionable intentions, and live in the gray area because it fosters quicker results. Do you fully trust this person?
Probably not, because this person lacks character.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.