April 2020
Beginner
256 pages
5h 3m
English
book
The Communication Habit: Strategies That Set You Apart and Leave a Lasting Impression
by Laura Joan Katen
Content preview from The Communication Habit: Strategies That Set You Apart and Leave a Lasting Impression
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INDEX
A
success and, 142
Accessories, 8–9
apologies and, 111
interruptions and, 36–37
response and, 134
unresponsiveness and, 173
action plan, 233
actionable statement, 57
apologies and, 107
behaviors and, 206–207
credibility and, 199
emotion and, 150
validity and, 152
Active listening, 44–45
Admiration, 6
Affiliations, 207
Age, 160–161
Aggression, 32–36
Ali, Muhammad, 61
Anger, 47
aggression and, 32–36
reactions and, 29–31
tone and, 96
Answers, 194–195
Apologies, 220
apology template, 105–111
over-apologizing, ...
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