CHAPTER 13

The Concert ThatNever Was

LAST NIGHT’S EVENT was billed as the biggest rock concert of the century, and Julia and her best friend couldn’t wait to attend. First, the headliners had been Julia’s favorite band since childhood, and she had never seen them live. Second, she won her tickets in a major, corporate-sponsored giveaway. Third, she traveled over two hundred miles to a major city to see this concert. It was going to be a very special night.

Except that it never happened. The concert promoter had printed special tickets just for this corporate giveaway in the sponsor’s color and logo, but unfortunately, the event facility was never told about them. So when Julia and her friend arrived for the concert, they were turned away. No ...

Get The Customer Service Survival Kit now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.