March 2013
Intermediate to advanced
208 pages
3h 58m
English
Content preview from The Customer Service Survival KitBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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CHAPTER 19
When Talking Isn’tEnough: KeepingYourself and YourCustomer Safe
DID YOU KNOW that increasing the price of your fast food can be dangerous? According to a March 2011 article in the Colorado Springs (CO) Gazette, after a man picked up seven crunchy beef burritos at a restaurant and discovered that each of them now cost fifty cents more, he fired at an employee with an air rifle. After police were called, he fired at officers with an assault rifle and barricaded himself in a hotel room before being charged with attempted murder.
On the one hand, serving the public is statistically one of the safest professions you can choose. According to the Bureau of Labor Statistics and the National Lightning Safety Institute, you are almost twenty ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.