CHAPTER 14
I’ll Be Suing You
“SUE IS ON LINE 1 FOR YOU,” your assistant says dryly, and you pick up the phone.
“Hello, Sue! How can I help you?” you say with a smile. “My name is Alice,” the other person responds tersely. “And I am calling to let you know that I am planning to sue you.”
Before you can say a word in response, she continues: “We purchased a pallet-load of your chairs for the conference room at our clinic, for people attending our educational programs. Since we are a weight-loss facility, many of our clients are morbidly obese. But we had no idea that so many of them would collapse under people when they sat on them.”
“That’s horrible!” you exclaim, and she cuts you off before you can say anything else. “Someone brought a video ...
Get The Customer Service Survival Kit now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
