CHAPTER 17
Anger Management
YOU ARE THE NEW PERSON at a busy private gym and weight-training facility. It is your first week on the job, and you and your coworker Frank are sitting around talking about some of the regular customers you will be dealing with. Before long, he brings up Bruno, a muscle-bound daily customer who intimidates everyone and “is always angry about something.” You smile and respond, “Like a barking dog?” “More like an ogre,” your partner replies with a laugh. “Big, intimidating, and turns several shades of green as you talk to him.”
About an hour later, with a line of customers at your counter, in walks Bruno—and sure enough, Frank was right. He isn’t very happy. In fact, his face is turning red as he raises his voice and ...
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