The Definitive Guide to Conversational AI with Dialogflow and Google Cloud: Build Advanced Enterprise Chatbots, Voice, and Telephony Agents on Google Cloud

© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2021

L. BoonstraThe Definitive Guide to Conversational AI with Dialogflow and Google Cloudhttps://doi.org/10.1007/978-1-4842-7014-1_4

4. Building Chatbots with Templates

Lee Boonstra¹  

(1)

AMSTERDAM, Noord-Holland, The Netherlands

 

There are a few tools that can help to build an agent quickly; these are like template components. There are out-of-the-box agents that you can enable (prebuilt agents); there is the ability to enable small talk to allow a casual conversation. And it’s possible to import FAQs from a (private) CSV or public website, with the knowledge base feature. This chapter will cover all of these.

Creating Prebuilt Agents

A prebuilt agent typically ...