The Effective Security Officer's Training Manual, 3rd Edition

Chapter 33

Nonsecurity Duties and Creating a Positive Impression

Abstract

Security officers are often assigned to nonsecurity duties that in some cases may be demeaning and not necessarily professional for a modern-day officer. Examples of some of these nonsecurity duties are discussed and suggestions for providing the best possible professional attitude and demeanor are provided.

Keywords

Chauffeur; Importance of answering the phone professionally; Janitorial duties; Positive impression; Reasons for nonsecurity duties

A popular television commercial’s catch phrase from the 1990s—“You never get a second chance to make a first impression”—is never more true than in the security profession.

Security officers are judged, in large part, by the impression ...