The Impact of the Current 4Cs Skills Gap in Organizations

Chapter 2 Understanding the 21st-Century 4Cs Skills

DOI: 10.4324/9781003462316-3

Introduction

This chapter will explore broad notions and descriptions of critical thinking, creativity, communication, collaboration, soft skills, and people skills as part of soft skills in order to provide the reader with a better grasp of the 4Cs and soft skills required in the 21st century. It is important to note that scholars and management professionals have a wide range of descriptions and definitions of soft skills. These descriptions and definitions may be found in a wide number of contexts. It is unclear where the phrase “soft skills” originated.

According to Charoensap-Kelly et al. (2016), however, the oldest mention of the use of this word dates ...