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The Long-Distance Leader by Wayne Turmel, Kevin Eikenberry

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Chapter 8

Coaching and Feedback at a Distance

One of the best things you can do for other people is to help them recognize how they can improve.

—Wess Roberts, author

Helen is struggling with her customer service team. Half are in the call center, the rest work from home. She knows that coaching and ongoing feedback is critical to the success of her team, and she’s always done a good job of coaching and developing them. Recent feedback, though, shows that the people she co-locates with are much happier with her coaching efforts than her remote folks. She’s struggling to schedule time with those who work from home, and the coaching sessions are much less satisfying for both her ...

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