INTRODUCTION

Have you ever clicked on one of those online “articles” that just seemed to grab your attention—while you’re doing something else on your computer, tablet, or smartphone? For example, I was conducting research online when I read the headline, “What’s YOUR Marketing Doing?” with a picture of two men in shirts and ties staring at a computer screen, seemingly in awe. When I clicked on it, I watched a one-minute video showing what was mesmerizing these execs: clicks on their website were up dramatically, which led them to make a quick series of decisions, to ramp up purchasing, production, and shipping: “I need more trucks!” “More shipping containers!” “More trees!” It turns out the product is encyclopedias—that’s right, old-fashioned, ...

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