STEP 3: INSPIRE EMOTIONAL TRUST
CHAPTER
6
The second key to building community is encouragement. Encouragement is the emotional fuel people need to do the things they are afraid to do. Encouragement means to give courage. Many managers use negative comments, manipulation, and underhanded gestures to try to get others to do something they want done. This approach is discouraging, and discouragement removes courage. It literally freezes your team member with fear.
Encouragement is the emotional fuel people need to do the things they are afraid to do.
Everyone has fears, and we all need courage to face those fears and grow out of our comfort zones. Everyone has strengths and weaknesses, and everyone lacks confidence in some area of his or ...
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