How to Use This Book
This book was designed with flexibility in mind. You can read it all the way through to get a general overview, or you can work on one particular situation or issue that may be presenting itself in an upcoming performance review that promises to be challenging. For example, you may feel very comfortable reviewing an employee’s general quality of work, but you may not feel as relaxed when doling out criticism about tardiness or a lack of personal grooming. Use the in-depth index at the back of the book to help you find the topic that is most applicable to each situation.
Read all the sample phrases and make a point to familiarize yourself with the ones that feel the most natural or comfortable. Then, practice them until they ...
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