An Insight with Impact

As the new week began, Debbie had a fresh take on the world. She even brought some flowers into the office and put them by the front desk where everyone could enjoy them. She had a new-hire interview scheduled for Tuesday. This time she asked Human Resources to give her two meetings with the candidate and to schedule ninety minutes for each session—not her usual thirty minutes. Following Jeff’s lead, Debbie prepared a short list of references for the candidate. She knew that some of the people might not give her an entirely positive reference, but she wanted to be up-front and honest.

On Tuesday Debbie met with the candidate, a woman a few years older than herself. At the end of their meeting Debbie said, “Thank you for ...

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