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The Secret, 2nd Edition by Mark Miller, Ken Blanchard

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How Can It Be Better?

The next morning, Debbie called Charles to schedule a meeting. They agreed to meet at 3:00 P.M. the following day. She explained that her primary objective was to help and that to do that, she needed to understand his situation completely.

When she approached his office at the appointed time, she was anxious but optimistic. She believed that this conversation would help her help him. She wanted him to enjoy his work, and she wanted him to be successful.

It turned out to be an upbeat meeting. Debbie did an effective job of framing the issue. She asked open-ended questions and listened carefully. Although they didn’t reach any definitive conclusions, Charles fully embraced the idea of leveraging his strengths. He admitted ...

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