Chapter 11Principle 5: Build a Culture of Stopping to Fix Problems, to Get Quality Right the First Time

Mr. Ohno used to say that no problem discovered when stopping the line should wait longer than tomorrow morning to be fixed. Because when making a car every minute we know we will have the same problem again tomorrow.

—Fujio Cho, President, Toyota Motor Corporation


Russ Scaffede was the vice president of Powertrain for Toyota when it launched the first American powertrain plant in Georgetown, Kentucky. He had worked decades for General Motors and had an excellent reputation as a manufacturing guy who could get things done and worked well with people. He was excited about the opportunity to work for Toyota and to help start up a brand-new ...

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