The Toyota Way

Chapter 16Principle 10: Develop Exceptional People and Teams Who Follow Your Company's Philosophy

Respect for people and constant challenging to do better—are these contradictory? Respect for people means respect for the mind and capability. You do not expect them to waste their time. You respect the capability of the people. Americans think teamwork is about you liking me and I liking you. Mutual respect and trust means I trust and respect that you will do your job so that we are successful as a company. It does not mean we just love each other.

—Sam Heltman, Senior Vice President of AdministrationToyota Motor Manufacturing, North America(one of the first five Americans hired by Toyota, Georgetown)

Form vs. Function of Teams

General Motors ...