The Truth About Managing People, Third Edition

Truth 55. Most People Resist Any Change That Doesn’t Jingle in Their Pockets!

One of the most well-documented findings from studies of organizational behavior is that organizations and their members resist change. In one sense, this is positive. It provides a degree of stability and predictability to behavior. If there weren’t some resistance, organizational behavior would take on characteristics of chaotic randomness. Resistance to change can also be a source of functional conflict. For example, resistance to a reorganization plan or a change in a product line can stimulate a healthy debate over the merits of the idea and result in a better decision. But there is a definite downside to resistance to change. It hinders adaptation and progress. ...