Introduction
Harvard Business School professor John Kotter studied a number of successful general managers over a five-year period and found that they spend most of their time with other people, including subordinates, their bosses, and numerous people from outside the organization. His study found that the average manager spends just 25 percent of his time working alone. Most of that time with others, Kotter found, was spent talking and listening—and a sizable fraction was spent presenting ideas and actions to others.
Similarly, management consultant Dierdre Borden found that successful managers spend about 75 percent of their time in verbal interaction with others: on the telephone, face-to-face, in meetings, and in presentations to large and ...
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