Appendix . References
Truth 6
Bloom, Benjamin S., Taxonomy of Educational Objectives.
Truth 7
Personal interview with Joan Finnessy, conducted at the University of Notre Dame.
Truth 9
Gordon Bethune speech, provided by Continental Airlines.
Truth 11
Munter, Mary. Guide to Managerial Communication, Sixth Edition. Upper Saddle River, NJ: Prentice Hall, 2002, pp. 10-17.
Truth 14
Hamlin, Sonya. How to Talk So People Listen: Connecting In Today’s Workplace. New York, NY: Collins, 2006.
Truth 15
Hamlin, Sonya. How to Talk So People Listen: The Real Key to Job Success. Harper & Row, 1988.
Truth 16
Nichols, R.G. “Listening Is a 10-Part Skill,” in Huseman, R.C., et al, eds., Readings in Interpersonal and Organizational Communication. Boston: Holbrook Press, 1969, pp. ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access